Privacy policy

Regain Esteem is committed to providing you with the best possible customer service experience. This includes ensuring your privacy is protected, both online and in person. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Spam Act 2003.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information. However, to access Regain Esteem services and offerings — such as coaching sessions, group work, online quizzes, meditations, and updates — you may be required to submit personally identifiable information. This may include but is not limited to:

  • Full name

  • Email address

  • Phone number

  • Suburb or region

  • Details provided in quiz responses or forms

  • Information you share during coaching sessions

  • Preferences and interests relevant to your personal growth

We may also collect information via:

  • Website contact forms

  • Online booking tools

  • Email subscriptions

  • ScoreApp quizzes

  • Event registrations

  • Cookies and website analytics

Sharing of your personal information

We only share your personal information when it is necessary to provide services or when legally required. In delivering our services and digital content, we may use trusted third-party service providers, including:

  • Payment platforms (e.g., Stripe, Square) to process transactions securely

  • Website, Email, SMS and newsletter platforms to send updates, offers, and wellbeing tips

  • Quiz and survey tools (e.g., ScoreApp) to personalise your experience

  • Analytics or CRM tools to help improve services and client care

These providers only receive the information necessary to perform their specific function and are required to keep your data confidential and secure. Your full payment information (e.g., credit card numbers) is never stored on our servers.

Your personal information will never be sold, traded, or disclosed without your consent, unless required by law.

Use of your personal information

We use your information to:

  • Provide personalised coaching and healing services

  • Tailor quiz and assessment results

  • Offer wellbeing tools and relevant support

  • Send you occasional emails, tips, updates, and special offers — only if you have given consent

  • Improve our website and services through analytics and feedback

You can unsubscribe from marketing communications at any time via the link at the bottom of each email or by contacting us directly.

Explicit consent and email communication

Regain Esteem is committed to transparent communication. When you submit a quiz, form, or sign up for any service, we may ask for your explicit consent to receive email communications. You will have the opportunity to opt in (or out) via a checkbox or form field.

We do not send marketing emails without your permission. You may withdraw consent or unsubscribe at any time.

Use of cookies and tracking

Our website may use cookies to enhance your browsing experience. Cookies are small data files that help us understand how visitors interact with the website, which allows us to improve the user experience and service offerings.

You may disable cookies in your browser settings, although this may affect website functionality.

Storage and protection of your data

We take reasonable steps to ensure your personal information is stored securely, whether in physical or electronic form. Only authorised personnel have access to this information. We use encrypted software, password protection, and trusted third-party platforms with appropriate security protocols.

We retain personal information only for as long as necessary to provide services or comply with legal obligations. You may request that we delete your data at any time.

Accessing your personal information

You have a right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact Rhonda at the details below.

Children’s privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware of such data collection, we will delete it promptly.

Changes to this Privacy Policy

Regain Esteem reserves the right to make amendments to this Privacy Policy at any time. Any updates will be posted on this page. We recommend reviewing it periodically to stay informed.

Contacting us

Regain Esteem welcomes your feedback regarding this Privacy Policy. If you have any questions or concerns about how your data is handled, please contact:

Updated: 27/6/25